Communicate with your customers in a 21st
Century manner
A recent Supply Chain Digest article stated that numerous companies have
found that issues related to communicating order status took a lot more time
and was more expensive than they realized, consuming 50% or more of a CSR’s
day, and 20% or more of a field Sales Rep’s time.
Customers Want to Know:
- Was My PO Received/Processed Correctly?
- When Will I Receive My Order?
- Carrier / Truck Information?
- Are There Backordered Items? – What Exactly, Was Shipped?
- Any/All Order Change Occurances?
CDI’s SnapMail automated order status email system solves these problems.
Completely integrated with the JD Edwards (EnterpriseOne or World) Sales
Order and Purchase Order Management module, SnapMail automatically sends
order details to the customer for any designated order status changes. Now
communicating with your customers and vendors has never been easier and the
load on CSRs and Sales Reps can be reduced significantly freeing their time
for more productive activity. Email templates are soft coded and can be easily
changed.
With SnapMail you can automatically send emails such as:
Automated Order Acknowledgment emails
- List of Items and quantities ordered
- With Confirmation of Price
- Promised Delivery Date
- Ship Schedule
Automated Change Order email
- Notify customers of changes made to an order prior to shipment
Automated Ship Acknowledgement email
- Packing Slip Information
- Bill of Lading Information if available
- Carrier Tracking Information if available
Automated Purchase Order Creation email
- Order #
- List of items and quantities ordered
- Requested Date
- Delivery instructions
Automated Purchase Order Change email
- Notify vendors of changes made to a Purchase Order
How SnapMail Works:
SnapMail works directly against the JD Edwards (EnterpriseOne or World) Sales Order Management
Order Activity Rules as well as the Purchase Order Management Order Activity Rules. When any
of these orders are at a pre-designated status,SnapMail will read the appropriate order information
in JD Edwards and automatically send the correct format email to the customer (or vendor) informing
them of the current status along with all pertinent information. Email templates, being soft
coded, can be easily customized.
SnapMail Benefits:
SnapMail
is ideally suited for companies that wish to improve their customer communications
while reducing the amount of time (cost) Customer Service Representatives and Field Sales Reps
spend communicating order status inquiries with their customers. By utilizing technology, customers
(and vendors) are automatically informed as to order status and, if available, tracking information
when the order is shipped.
As one satisfied SnapMail user remarked:
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“This technology has changed our customers'
image of my company. No longer do they wonder about their order… they now know
the status and details of their orders and they are much happier. Our CSRs now spend
their time actually doing productive work and they are happier too.” |
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SnapMail intelligently integrates your enterprise email
system with your JDE ERP system.
Computer Discoveries Inc. (CDI) is an Authorized Oracle Partner
and is a major Complementary (value-add) Software Provider to the JD Edwards ERP
community. Our flagship ERP2Web
B2B/C eCommerce Storefront Solution is used by dozens of JDE companies for affordable
Web based Ordering and Inquiry. CDI also offers
SnapPay to automate JD Edwards credit card sales transactions,
SnapCollect, a JD
Edwards wireless barcoding solution for real-time inventory capture and SnapVSS, a JD Edwards Collaborative Purchase Order Solution.
For more information, email: sales@cdiconsulting.com
or call: 630.599.0620
Click here to register
for a Webinar.
SnapMail software is powered by Computer
Discoveries, Inc. ©1991-, Computer
Discoveries, Inc., All rights reserved.
J.D. Edwards World and EnterpriseOne are registered trademarks
of J.D. Edwards Corporation. All other trademarks and brand
names are the property of their respective proprietors.
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