Communicate with Your Customers in a 21st Century Manner
A recent Supply Chain Digest article stated that numerous companies have found that
issues related to communicating order status took a lot more time and was more expensive
than they realized, consuming 50% or more of a CSR’s day, and 20% or more
of a field Sales Rep’s time.
Customers Want to Know:
- Was My PO Received/Processed Correctly?
- When Will I Receive My Order?
- Carrier / Truck Information?
- Are There Backordered Items? – What Exactly, Was Shipped?
- Any/All Order Change Occurences?
CDI’s SnapMail automated order status email system solves
these problems. Completely integrated with the JD Edwards (EnterpriseOne or World)
Sales Order and Purchase Order Management module, SnapMail automatically sends order
details to the customer for any designated order status changes. Now, communicating
with your customers and suppliers has never been easier and the load on CSRs and Sales
Representatives can be reduced significantly, freeing their time for more productive activity.
Email templates are soft coded and can be easily changed.
With SnapMail you can automatically send emails such as:
Automated Order Acknowledgment emails
- List of Items and quantities ordered
- With Confirmation of Price
-
Promised Delivery Date
- Ship Schedule
Automated Change Order email
- Notify customers of changes made to an order prior to shipment
Automated Ship Acknowledgement email
- Packing Slip Information
- Bill of Lading Information if available
-
Carrier Tracking Information if available
Automated Purchase Order Creation email
- Order #
- List of items and quantities ordered
- Requested Date
-
Delivery instructions
Automated Purchase Order Change email
- Notify suppliers of changes made to a Purchase Order
How SnapMail Works:
SnapMail works directly against the JD Edwards (EnterpriseOne or
World) Sales Order Management Order Activity Rules as well as the Purchase Order
Management Order Activity Rules. When any of these orders are at a pre-designated
status,SnapMail will read the appropriate order information in
JD Edwards and automatically send the correct format email to the customer (or supplier)
informing them of the current status along with all pertinent information. Email
templates, being soft coded, can be easily customized.
SnapMail Benefits:
SnapMail is ideally suited for companies that wish to improve their
customer communications while reducing the amount of time (cost) Customer Service
Representatives and Field Sales Representatives spend communicating order status inquiries
with their customers. By utilizing technology, customers (and suppliers) are automatically
informed as to order status and, if available, tracking information when the order
is shipped.
As one satisfied SnapMail user remarked:
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“This technology has changed our customers' image of my company. No longer
do they wonder about their order… they now know the status and details of
their orders and they are much happier. Our CSRs now spend their time actually doing
productive work and they are happier too.” |
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SnapMail intelligently integrates your enterprise email system with your JDE ERP
system.
Computer Discoveries Inc. (CDI) is an Authorized Oracle Partner
and is a major Complementary (value-add) Software Provider to the JD Edwards ERP
community. Our flagship ERP2Web B2B/C eCommerce Storefront
Solution is used by dozens of JDE companies for affordable Web based Ordering and
Inquiry. CDI also offers SnapMobile customer self service on a mobile device, SnapPay to automate JD Edwards
credit card sales transactions,
SnapCollect, a JD Edwards wireless barcoding solution for real-time inventory
capture and SnapVSS, a JD Edwards Collaborative Purchase
Order Solution.
For more information, email:
sales@cdiconsulting.com
or call: 630.599.0620
Click here to register for
a Webinar.
SnapMail software is powered by Computer Discoveries, Inc. ©1991-, Computer Discoveries, Inc., All rights reserved.
J.D. Edwards World and EnterpriseOne are registered trademarks of J.D. Edwards Corporation.
All other trademarks and brand names are the property of their respective proprietors.
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