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Post-Project Call Center Services
CDI helps its customers outsource the full life cycle of their IT
projects. In addition to strategy, technology, and implementation
services, CDI offers post-project call center solutions. This means:
after we deliver your software, we can also help you offer technical
support services.
Fully Private-Labeled
Fully private-labeled means that when users call to inquire about
specific issues related to your technology application (outsourced
to CDI), CDI CSR (Customer Service Representatives) pick up the
phone, greet the user, in your name, and help resolve issues, acting
on your behalf without revealing their CDI identity.
US/India Based Call Centers
Our call center solution can be private-labeled to support your
specific technology application demands. The call center services
can be hosted using our technical call center solution in the US (Chicago) or
in India (Madras).
Advanced Call Center and CRM Tools
CDI uses the latest technologies in call center support and Customer
Relationship Management (CRM) tools. These tools are included and
offer you a higher level of customer service. CRM adds a level of
professionalism and customer intimacy to your support service. It
enables customer support representatives to offer better service
by tracking user support history and user preferences.
24 x 365, Save 50% to 70%
Our call center solutions are optimized to meet your technical and
budgetary restrictions. We help our customers outsource call center
services and attain a substantial amount of savings. This is because
our centers are already equipped with the latest technologies and CRM
tools, so there's no need to make an investment from scratch. Furthermore,
with our call center in India, in addition to 24x365 support services, India based
labor costs can reduce your bill by 50% to 80%.
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